Refund policy

Return and Refund Policy

We want you to be happy with your NATA purchase. If there is an issue with your order, please contact us as soon as possible at natastore.za@gmail.com.

Damaged, defective or incorrect orders
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible. Please provide your order number and photographs of the item and packaging so that we can assess the issue. Where appropriate, we will arrange a replacement or refund in accordance with this policy and applicable South African consumer protection law.

Food products and opened products
For food safety and hygiene reasons, we cannot accept returns of opened food products, opened premix pouches, or products that have been used, except where a return is required by applicable law.

Change-of-mind returns
NATA does not offer voluntary returns or refunds where a customer simply changes their mind, orders the wrong product, or no longer wants the product.

Refunds
Where a refund is approved, it will be processed using the original payment method. Refund processing times may vary depending on the payment provider or bank.

Cancellation
If you wish to cancel an order, please contact us as soon as possible. We will try to accommodate cancellation requests before the order has been dispatched. Once an order has been dispatched, our normal return policy applies.

Your statutory rights
Nothing in this policy is intended to limit or exclude any rights you may have under applicable South African consumer protection law.